Question 1

what do early access members actually get?

Accepted Answer

Two things, locked in for good: priority pull on the roadmap — your feature requests get weighed first — and 30% off your subscription plus 10% off every credit type, for as long as you stay continuously subscribed. Cancel and resubscribe later, and you’re back to standard pricing. It’s also capped at the first 500 signups — after that, new signups get standard pricing.

Question 2

do you send my email, or do i?

Accepted Answer

We do — automatically. Once you connect your own SMTP account (Gmail, Outlook, Yahoo, or any other provider), nudgt sends every invite and nudge through it on your behalf, on whatever schedule you set. You never touch a compose window, but every message still leaves from your inbox, under your domain — so your deliverability and sender reputation stay 100% yours, never pooled with other nudgt customers.

Question 3

how is this different from just blasting a mass email?

Accepted Answer

It's not a blast — it's a sequence built to get someone to actually show up. Every invitee gets a real calendar invite, not just an email, personalized automatically, followed by up to five reminders on their own lead time across email and SMS. Edit the campaign later — new time, new link, new details — and nudgt sends every invitee a fresh invite with the update automatically, so nobody's left working off the old details.

Question 4

can i see it work before i send to my whole list?

Accepted Answer

Yes. Every campaign gets a live, delivery-proof test send first — the calendar invite, the email, the text, exactly as an invitee would receive them — so you can check it looks right before you commit to your full list.

Question 5

does this work for virtual events on zoom?

Accepted Answer

Yes. For online campaigns, nudgt automatically registers each invitee for their own Zoom join link and drops it straight into their calendar invite and every reminder — so nobody's digging through old emails for the right link five minutes before you go live.

Question 6

where is my data stored?

Accepted Answer

In an encrypted, access-controlled database behind the same authentication that protects your account. SMTP credentials get an extra layer on top of that: they live in a dedicated secrets vault, isolated from the rest of your data and decrypted only in memory when a batch sends.

Question 7

how long do you keep my data?

Accepted Answer

Only for as long as your account is active. We don’t keep an indefinite shadow copy of your invitee lists or send history on the off chance you come back — see the privacy policy for exact retention windows.

Question 8

what happens to my data if i cancel?

Accepted Answer

You can export your invitee lists and templates any time, no questions asked. Once you cancel, your stored data is deleted on the schedule in our privacy policy — nothing lingers, and nothing is held hostage to win you back.

Question 9

how does pricing actually work?

Accepted Answer

One flat subscription gets you in the door. From there it’s pay-as-you-go: simple credits for calendar invites, SMS, and email — you only spend on the channels you actually use. Join as one of the first 500 signups and 30% off your subscription plus 10% off every credit is locked in for as long as you stay subscribed.

Question 10

what's a workspace, and how is it different from a seat?

Accepted Answer

A seat is a person; a workspace is a segment of your account — its own configuration and its own connected sending emails, useful for separating teams, brands, or departments under one account. Seats, credits, connected emails, and concurrent campaigns are all pooled at the account level and shared across every workspace, not split per workspace. The one thing that is set per workspace is team roles — you can give a teammate access to every workspace or just the ones they need. Starter includes 1 workspace, professional 3, and business 5.

Question 11

will a big batch get flagged as spam?

Accepted Answer

No — a background worker drains the queue in capped, per-provider slices instead of firing everything at once. Large lists just take a little longer to send; they never burst.

Question 12

can invitees update their calendars when i edit a campaign?

Accepted Answer

Yes. Editing a campaign sends every invitee a fresh calendar invite with the updated details automatically — you don't have to catch it or resend it yourself.

Question 13

what about invitees who want to stop getting texts or emails?

Accepted Answer

Honoring that is on you, and the law requires it — under rules like the TCPA for SMS and CAN-SPAM for email, you're responsible for stopping messages to anyone who opts out. Since every send goes through your own SMTP and SMS provider accounts, opt-out handling runs through the same tools and settings you already use with those providers today.

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